Employment History

Tier 1 Help Desk Technician - Right Networks (2022 - Present)
• Responsible for remotely troubleshooting customer issues with intuit quickbooks and Microsoft Office 365.
• Provisioned remote desktop applications for financial firms and other small businesses.
• Responsible for customer data migration to and from the cloud.
• Used Active Directory to assign and control security groups and privileges.
• Followed security best practices to maintain integrity of customer data.

Information Systems Technician - Enoch Pratt Free Library (2021 - 2022)
• Responsible for troubleshooting customer issues within the library in an effective and timely manner.
• Responsible for being a liaison between Enoch Pratt Free Library and third party software vendors.
• Secured data using security best practices such as multi-factor authentication and biometric scanning.
• Designed and updated guides for organizational procedures in order to promote efficiency in daily operation.
• Implemented relevant security controls to protect the library patron’s PII.
• Compiled systems assessment and vulnerability reports during the post-assessment phase to recommend and fix any identified vulnerabilities in the network.